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1993-08-31
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DELRINA
895 Don Mills Road 6830 Via Del Oro
500-2 Park Centre Suite 240
Toronto, Ontario San Jose, California
Canada M3C 1W3 U.S.A. 95119-1353
Product Support Numbers
BBS:(416)441-2752 WinFax PRO 3.0 Only:(416)441-0921
Fax Back:(416)443-1614 All Other Products:(416)441-1026
Fax:(416)441-0774
======================================================================
T E C H N I C A L N O T E S
Product: WinFax PRO 3.0
Document No.: 2084
Document Date: September 2, 1993
======================================================================
Subject: "Image Is Too Wide Or Too Narrow -- Check For Rotation"
Situation:
==========
When sending or forwarding a fax, the message "Image Is Too Wide Or
Too Narrow -- Check For Rotation" appears and the fax event fails.
Solution:
=========
This situation occurs when one or more pages of the fax is rotated to
a different orientation. The solution to the problem depends on the
release date of your WinFax software. To determine the release date of
your software, pull down the Help menu in WinFax and select About.
- If you are using a release of WinFax PRO 3.0 dated April 21, 1993 or
later, simply rotate the page back to its original orientation. You
can now send the fax.
- If you are using a release of WinFax PRO 3.0 dated earlier than
April 21, 1993, you must print the fax images to WinFax from the Viewer
in order to send the fax.
1. Open the fax in the WinFax PRO Viewer.
2. Pull down the File menu in the Viewer, and select Print.
3. Click on Printer, and select the WINFAX printer option.
4. Click on OK to save the change and return to the Print Page(s)
dialog.
5. Click on OK to begin printing.
6. Fill in the appropriate details in the Send Fax dialog, and send the
fax.
For details on updating to the April 21, 1993 release of WinFax PRO 3.0,
refer to the following technical notes:
2074 -- WinFax PRO 3.0 Maintenance Release: April 21, 1993
9002 -- Downloading and Running Patches for Delrina Products